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FAQs
Ordering
What payment methods does LIT accept?
We accept Visa, MasterCard, American Express, Apple Pay and PayPal Express. Keep in mind PayPal enforces a 60-day refund window.
Can I change or cancel my order?
To change the order information that has been generated, please contact [email protected], please note that we cannot provide changes once the order has been shipped.
Do you have any gifting services?
Help yourself in our gift shop where we have delicate gifting details and you may also like our E-Gift Cards.
Shipping
When and where will my order ship out?
It typically takes 3 business days for our team to pack and ship your order. However, due to COVID, we ask for your patience as it can take a couple days longer. During promotional or holiday weeks your order will ship within 5 business days.
Once your order ships, we’ll email your tracking information so you can follow along.
We have multiple shipping locations and will ship from the location closest to you. North America, Western America and Asia. If your order has more than 2 items, it may be split into multiple packages for delivery, and you will also receive the corresponding tracking number.
How much does shipping cost and how long?
We offer sitewide free shipping and your order will arrive in 7–15 business days depending on your shipping address. Please note due to a different logistic mode we do not provide free shipping to Canada and the United Kingdom for now.
Alternatively, you can choose to upgrade to flat shipping or 7-Day shipping at Checkout:
The flat shipping is $10 and will be delivered in 7-10 business days.
7-Day Shipping is $20 at checkout, and will be delivered by DHL 3-7 business days after it is picked up by the carrier.
To double check ETA and shipping speeds to your location, reach out to our team at [email protected].
You can also choose $20 DHL shipping if you want the product achieved in 7 days.
Fast (10-20 business days): FREE (For Orders Over $99)
Faster (10-15 business days): $10
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
To double check ETA and shipping speeds to your location, reach out to our team at [email protected].
Yes. We can ship internationally! However transit times can take up to 7-30 business days depending on your location.
How much duty and tax will you have to pay?
We will be responsible for all duties, taxes and customs charges. However, if your order is then refused, you will still be responsible for charges incurred in shipping the package.
What if my order has been marked as delivered, but I haven't received it?
Please note, due to the impacts of COVID-19 globally, many carriers are experiencing delivery delays.
Sometimes the following situations can occur with packages marked as delivered:
* The postal carrier left the package somewhere discreet to prevent it from being stolen.
* A neighbor or roommate may have accepted the package on your behalf.
* The postal carrier marked the package as delivered a few days in advance.
What you can do:
* Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
* Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day’s delivery. Postal services are used to these questions, and will generally provide helpful information.
* Contact us for additional assistance(Asking local carrier contact info). LIT Activewear cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!
Discounts & Promotions
Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order’s subtotal. Enter the code and your total will reflect the new amount.
Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend. Being LIT is better together.
Discount codes are only applicable to “discountable” items. Exclusions may include gift cards, special merchandise, and other items.
Trouble with discount codes is commonly caused by expiration dates or what’s in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to “discountable” items. Exclusions apply, including but not limited to: Gift Cards, special merchandise and charitable merchandise. Other exclusions may apply.
Code still not working? Email our team at [email protected], we can help troubleshoot from there!
Returns & Exchanges
What is your return policy?
We offer a full refund within 14 days of when your order was first received. All returned items must be unworn, undamaged, unaltered, unwashed, with all tags still attached. Upon receiving your returned items, we will inspect for refund approval. Please allow 7-14 business days to process your return. You will be notified via email once the refund has been issued.
LIT Active is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.
We currently do not generate return labels for international shipments, customers will be responsible for return shipments & cost.
Please note that gift cards, lingerie, and items marked ‘FINAL SALE’ cannot be refunded or exchanged.
What is your exchange policy?
We are committed to exchange the product for you if the size is not appropriate. But you can only exchange it for the same product with same color, and there is only one chance to do the exchanging. Customers will be responsible for exchange shipments & cost. All replacements are at the discretion of our team. For any questions, please reach out to support@litactivewear.com!
How much do returns cost?
We offer free returns on all purchases damaged due to a material or manufacturing error. For any other conditions, please email our team at support@litactivewear.com and we’d love to deal with the problem for you.
How do I start a return or exchange?
We are here to help! If you want to exchange or return an item, email us at [email protected] with your proof of purchase and we will supply you with specific instructions.
What is your price adjustment policy?
If within 3 days of your purchase the price of a LIT item in your order is reduced, we’ll shoot you a refund for the difference. Just send our team a quick note!
Manufacturing & Sustainability
Where do you make your gear?
Currently, we manufacture in the US and China. To select our stateside and overseas partners, we prioritize quality, compliance to worker’s safety, fair wages and benefits, and dedication to minimizing environmental impacts (things like water waste and air emissions).
How do you ensure LIT products are ethically produced?
Before we craft a single pair of leggings, our partners agree to abide by our vendor code of conduct. On par with industry leaders in sustainability and social compliance, we support places where employees are safe, paid fairly, given benefits, and work regulated hours. Our team visits each factory and mill in person a few times a year. Start to finish, we aim for LIT to have a positive impact on the people and resources that bring our gear to life.
What is LIT doing to help the planet?
We offer reusable bag for free for every customer, incentivize employees to use public transit and bike shares, and avidly recycle. Plus, our gear is designed to last—a longer lifespan keeps LIT in your bag.
Other Stuff
How do I stay up to date?
Hear about the latest plays and new recruits through our email newsletter. We also love Instagram @lit_activewear.
What do I do if something I like is out of stock?
Something caught your eye & you click your size—it’s sold out… Bummer! Click the button “Notify me!”, we’ll let you know as soon as your style/size in back in stock.
Aside from our core colors, we will have seasonal colors/styles. These items don’t always restock, so feel free to reach out to our team to double check.